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1. Adjust how missed calls are categorized for group calls

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Amber commented  ·  Mar 21, 2022  ·  Edit…  ·  Delete…

   If an incoming call comes in, and one member of the call que answers it, the other members get a missed call. Its not a missed call, someone else answered it. But an hour later, call que members will have 20 "missed calls." If someone else in the que picks it up, it should NOT be a missed call for everyone else!

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