Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls.Only option we have right now is to create a custom role for the manager that allows them to view the status of their call queue members.
Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls.Only option we have right now is to create a custom role for the manager that allows them to view the status of their call queue members.