Settings and activity
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238 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Posting in behalf of the customer.Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday