Hello, Is this still scheduled for Q4 2024??

very needed!

Will this be part of the November release?

Is there an update on this requests ETA to be in production?

Holiday schedules need to be maintained (every year and holidays with different dates) .So it is unnecessary to maintain the on 2 places. It would be even better if you could import ist automatically.

Currently with auto-receptionist custom rule, we can either modify the complete weekly schedule or specify date-range.However, if we have any special day(holiday) where we need complete day off or modification in working hours, then we have to change the whole weekly schedule.Thus, it become difficult to work on multiple such custom rule and also it very much manual work.Thus, if we can add 1 more condition which will be having higher priority that the weekly schedule it will ease the task.Note: When we select date range then configured weekly schedule is over-written and we have to configure from scratch. Thus need 1 more condition.

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not useful at all. Give admin users the ability to manually enter time rather than having to select it from a dropdown menu. Holiday schedule - the ability to make holidays occur annually rather than having to reschedule them every year. I was able to do both of these things in the Mitel admin portal, which is the system that we switched from and I've been very disappoint with the loss of features we've experienced migrating to RingCentral.

...re a larger institution.. Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.

Saves time building a manual holiday schedule: the app would automatically retrieve the Federal Holidays (for USA) or Bank Holidays (for UK) on an annual basis (Jan of each year most likely) and automatically create a templae that can be applied in the "Call Handling" section of an extention.

With over 300 locations migrating to RingCentral from NFP, it would be great to have a way to select all components and apply a template that has the Holiday Schedule defined. Without this feature, hundreds of components have to be manually edited.

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and time by going through multiple steps in a wizard. And the dates change yearly so you'd have to remember to change them once a year. I do support for this small business with 3 phones basically just as needed for little to no money. So I set everything and forget it until something has to change. Software should easily understand the 12 yearly federal holidays and accomodate them if you chose to.

Instead of having to go into each and every single number and custom rule why not create a system wide holiday table that when you configure a rule you just point to the holiday table you need? You could have 1 or 2 tables, like one with the current year holidays and say a 2nd one for emergencies. then all you have to update is that one table that one time, instead of spending hours and hours updating holidays all over the system configuration.

Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and queues, which can speed things up.Seriously, there should be an area to setup your holiday schedule, and then a tab under "Call Forwarding and Voicemail" for Holidays where you can apply your schedule and forwarding options. The fact that we have to do this individually through Custom Rules at this point is ridiculous. Our previous Cisco system had this feature since inception.I manage multiple stores with ring groups and queues and it's just ridiculous how tedious these simple things are.

I have custom IVR rules that are in use most of the time because of the way our business is configured. I have a custom rule for holidays that needs to supercede the custom rules that are operating most of the time. It's very straighforward.

Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this?I shouldn't have to go into each call queue to set the holiday hours individually.

It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holiday menu and direct callers to the proper message only extension.

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to override the main rule for the given dates and then pass the validation check. This will allow me to pre-program all my holidays in January and never have to turn anything off and on. I currently have to set alarms reminding me to turn off the main handler and turn on "Memorial Day". If I forget to go back and swap them after the holiday the message will continue to run until it's manually turned off. Please help us out here!

Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day

Posting in behalf of the customer.Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday