Settings and activity

52 results found

1. Feature Request: “Mask Audio” Button in RingCX Dialer

   4 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jan 13, 2026  ·  Edit…  ·  Delete…

   Can this be added to RingCX & RingEX as well?

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2. UC and RCX call recording report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

3. RingCX Global FIFO Queue Behavior Across Multiple Queues

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

4. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

5. option and/or default behaviour being to auto-hold the external caller / customer when an agent initiates a warm transfer / three-way call t

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

6. Forced logout or manual logout reporting

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

7. Quality of Service (QoS) Portal for RingCX Calls

   84 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 18, 2025

8. Preserve Caller ID When Transferring from RingCX to RingEX

   46 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

9. Sync RingCentral Desktop Application With RingCX

   329 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

10. Display User Extension Number When Transferring From RingCX To RingEX

    27 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

11. RingCX Analytics Platform

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    11 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

12. RingCX Analytics: "Today" button in filtering time in historical reports.

    7 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

13. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

14. Have Answered Interactions per Agent have a per-hour report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

15. ringcx analytics restrict

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

16. RCX | Same day caller reports

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

17. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

18. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

19. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    132 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025