Settings and activity

33 results found

1. I would like to see the average score of my calls

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

2. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

3. Connect RingSense to RingCX admin console for Supervisor management

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

4. AI Monthly coaching insights

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

5. Assign managers to agents in bulk

   9 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

   Katherine supported this idea  ·  Nov 14, 2025

6. LIVE TRANSFER

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jul 15, 2025

7. sound reminder that a call is on hold

   21 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  May 19, 2025

8. Allow for both selected and fillable fields for status to be visable in the Bridge OC

   1 vote

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Oct 16, 2020

9. Add additional Admin roles to Bridge OC

   2 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Oct 16, 2020

10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    661 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. To have the ability to have no Voice Mail on a call Queue line

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Add an audio tone for calls being transferred

    133 votes

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    Planned  ·  28 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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