Settings and activity

38 results found

1. Omnidirectional Allow RingCentral App Channels

   15 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

2. Ability to see Logged out agents in RingCX Real time Dashboard

   15 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

3. View Ring CX Realtime dashboards in minutes and seconds.

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   98 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   113 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

5. Live call listening

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

6. I would like to see the average score of my calls

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

7. RingSense: Modifying AI Scores

   25 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

8. Connect RingSense to RingCX admin console for Supervisor management

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

9. AI Monthly coaching insights

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

10. Assign managers to agents in bulk

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

    Katherine supported this idea  ·  Nov 14, 2025

11. LIVE TRANSFER

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Jul 15, 2025

12. sound reminder that a call is on hold

    21 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 19, 2025

13. Allow for both selected and fillable fields for status to be visable in the Bridge OC

    1 vote

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Oct 16, 2020

14. Add additional Admin roles to Bridge OC

    2 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Oct 16, 2020

15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    667 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. To have the ability to have no Voice Mail on a call Queue line

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Add an audio tone for calls being transferred

    133 votes

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    Planned  ·  28 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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