Settings and activity

49 results found

1. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

2. option and/or default behaviour being to auto-hold the external caller / customer when an agent initiates a warm transfer / three-way call t

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

3. Forced logout or manual logout reporting

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   80 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 18, 2025

5. Preserve Caller ID When Transferring from RingCX to RingEX

   40 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

6. Sync RingCentral Desktop Application With RingCX

   322 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

7. Display User Extension Number When Transferring From RingCX To RingEX

   27 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

8. RingCX Analytics Platform

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   10 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

9. RingCX Analytics: "Today" button in filtering time in historical reports.

   7 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

10. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

11. Have Answered Interactions per Agent have a per-hour report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

12. ringcx analytics restrict

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

13. RCX | Same day caller reports

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

14. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

15. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

16. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    124 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

18. Live call listening

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

19. I would like to see the average score of my calls

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

20. RingSense: Modifying AI Scores

    27 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025