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1. Enable a true DND presence sync

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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   Victor commented  ·  Nov 19, 2021  ·  Edit…  ·  Delete…

   Once the user switch on the DND on their desk phone, it will give the cloud base system functionally not to ring to any forwarding numbers they have on their extension - a complete DND for the whole extension NOT only the desk phone

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