Settings and activity

260 results found

1. Download all outbound faxes sent by all extensions

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 1, 2025

2. Poly Lens app

   26 votes

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   Future Consideration  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  May 1, 2025

3. HUD Features

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 25, 2025

4. Increase HUD and appearance feature to more than 100 extensions. At least 200.

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 25, 2025

5. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 25, 2025

6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   137 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Apr 9, 2025

7. User administrative and compliance reporting

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 31, 2025

8. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

   37 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 27, 2025

9. RingCX Digital Message Notification Improvements

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   49 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 19, 2025

10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    72 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Marie supported this idea  ·  Mar 19, 2025

11. RingCentral - Granular AI Assistance

    5 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

12. AI live transcription

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

13. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    20 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

14. Make voice mail length adjustable

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

15. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is now available in your account.

    
    

    Head over to Admin Settings - Integrations - REX - Manage Integration

    
    

    There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

    Marie supported this idea  ·  Mar 16, 2025

16. i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

17. AI call summary in the admin portal

    28 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

18. Add the option to export AI notes and transcripts through the admin portal

    53 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

19. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025

20. The ability to see all user AI Call Notes

    25 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 16, 2025