Settings and activity

236 results found

1. Export scorecard data

   42 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following key benefits:

   • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
   • Time savings: Eliminates manual effort in pulling and sharing data
   • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following… more

   Marie supported this idea  ·  Mar 16, 2025

2. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Marie supported this idea  ·  Mar 16, 2025

3. Silence Transcribing Announcement

   69 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 16, 2025

4. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   86 votes

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   Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 16, 2025

5. Pop-up window for incoming calls

   21 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 16, 2025

6. Disable "AI is taking notes" when on call

   167 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Marie supported this idea  ·  Mar 16, 2025

7. Dial-by-Name customization

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 11, 2025

8. Ability for Queue managers to be notified when call is waiting

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 10, 2025

9. Search functionality to find number in TCR Campaigns

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 7, 2025

10. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 7, 2025

11. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 7, 2025

12. Allow dialing 811 numbers in the US and Canada

    36 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 4, 2025

13. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    117 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 3, 2025

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    84 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Mar 3, 2025

15. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Feb 28, 2025

16. 911 Alert Routing

    78 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    Marie supported this idea  ·  Feb 20, 2025

17. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Feb 20, 2025

18. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Feb 19, 2025

19. Call Pickup Group Forwarded Call Limitation

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Feb 12, 2025

20. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Feb 3, 2025