Settings and activity

227 results found

1. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 31, 2025

2. Call queue is forwarding a call during business hours and being tagged as abandoned

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 29, 2025

3. Temporary Numbers assigned to Contact Center cannot be redirected.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 14, 2025

4. An ability to set up multiple scheduled report deliveries

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 6, 2025

5. sms performance report

   66 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Oct 6, 2025

6. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

7. Allow a custom rule to change call handling between internal and external calls

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

8. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

9. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

10. Option to Clear Password History or Allow Previous Password Reuse

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 25, 2025

11. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 24, 2025

12. Remove Automatic check on "Add opt-out message" when sending SMS

    52 votes

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    New  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 18, 2025

13. Ability to Download Qos Reports

    91 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

14. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

15. Schedule report for QoS calls data

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    16 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 16, 2025

16. Pull QoS call score via API

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    22 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 15, 2025

17. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

18. Receive missed call notification for delegated calls

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

19. Export message data in a readable format like a conversation in the app

    33 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 10, 2025

20. Have 911 call information on the Analytics page

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 9, 2025