Settings and activity

245 results found

1. Account-Wide Holiday Settings and/or Holiday Templates

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Marie supported this idea  ·  Mar 9, 2026

2. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Mar 4, 2026

3. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Feb 18, 2026

4. Option to turn off EOL Device Notification in the Admin Portal.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Feb 10, 2026

5. Change display name for video calls

   10 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Feb 6, 2026

6. Expand SMS ID Options in Workflow Builder

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jan 26, 2026

7. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   323 votes

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   Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jan 16, 2026

8. RingCX Agent: Ability to Modify Voice Connection Options for Agents

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jan 14, 2026

9. Restore deleted text messages

   78 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jan 12, 2026

10. Remove nonsense webpage when RC Desktop plugin fails

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    24 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jan 6, 2026

11. Option to bulk download or forward voicemail to an email address in admin portal

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Dec 17, 2025

12. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    9 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Dec 3, 2025

13. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Nov 24, 2025

14. Detailed info in Call Log or Analytics

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Nov 19, 2025

15. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Nov 17, 2025

16. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Marie supported this idea  ·  Nov 12, 2025

17. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Nov 10, 2025

18. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Nov 5, 2025

19. Keep AI notes going after switching a call from desktop to mobile and back

    14 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Oct 31, 2025

20. Call queue is forwarding a call during business hours and being tagged as abandoned

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Oct 29, 2025