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8 results found

  1. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Sean Lowe shared this idea  · 

  2. Proactive XS/ auto leads upload for RingCX

    22 votes

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    0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  3. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  4. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  5. RingCX Time Based Callback-in-Queue Offering

    28 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  6. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  7. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  8. Callback in Queue Recorded Caller Message

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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