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1. Adjust how missed calls are categorized for group calls

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Jillena commented  ·  Feb 23, 2021  ·  Edit…  ·  Delete…

   This is unacceptable. I keep being told there is no way to escalate this issue. RC is a huge company and I can't imagine large companies not being able to see who answered call group. Showing a missed call when it has been answered impedes my ability to run my company effectively. This needs to change. I need to be able to see what extension answered the phone. Not a missed call.

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