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469 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
An error occurred while saving the comment An error occurred while saving the comment Tewani Law commentedHow are we meant to vote! This is an important feature that should be out of the box not a request.How have you customers dealt with or accepted this limitation. We have only been using ringcentral for 3 months and its causing all kinds of issues. We use to be on grasshopper and even their base package has this ability.
This is a huge flaw in RC system. Big enough to start looking for another
vendor for our VOIP system.
Seems most have the same reaction but surprisingly a year later and RC has
done nothing to correct this.
I have a billing issue with RC and a year after calling and emailing about
the issue m. Still no response. Also haven���t heard from the rep who signed
me on since i signed up. Seems it���s not important to resolve issues that he
created after the contract is signed.
If your looking to sign with RC don���t. There are better platforms that care
about customer service.