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  1. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Tewani Law commented  · 

    This is a huge flaw in RC system. Big enough to start looking for another
    vendor for our VOIP system.

    Seems most have the same reaction but surprisingly a year later and RC has
    done nothing to correct this.

    I have a billing issue with RC and a year after calling and emailing about
    the issue m. Still no response. Also haven���t heard from the rep who signed
    me on since i signed up. Seems it���s not important to resolve issues that he
    created after the contract is signed.

    If your looking to sign with RC don���t. There are better platforms that care
    about customer service.

    An error occurred while saving the comment
    Tewani Law commented  · 

    How are we meant to vote! This is an important feature that should be out of the box not a request.How have you customers dealt with or accepted this limitation. We have only been using ringcentral for 3 months and its causing all kinds of issues. We use to be on grasshopper and even their base package has this ability.