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1. Adjust how missed calls are categorized for group calls

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Eddie commented  ·  Apr 22, 2021  ·  Edit…  ·  Delete…

   This is particularly annoying for us as every missed call email automatically generates a ticket in our Help Desk. So every call that gets answered generates a ticket and then another ticket showing a missed call for every Support Team member that was signed in at the time of the call. Please fix this!

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