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1. Adjust how missed calls are categorized for group calls

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Adam commented  ·  Aug 23, 2021  ·  Edit…  ·  Delete…

   Would be nice to be able to either not show a missed call from a group or show it as answered by : user on the phones. this is causing a lot of confusion for call queue members as they just see a missed call. Users are calling people back who have already talked to someone.

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