Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Call waiting for queue calls

    160 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    Danielle commented  · 

    Hello, this does not help those users using the physical T46S or T54W phones. This is crucial for us to get this situated. We need our receptionist to handle more than 1 call at a time. The Intermedia company allows for multiple calls coming in to be seen with each user even with call groups assinged.

    An error occurred while saving the comment
    Danielle commented  · 

    while in a call que, I need all users to see incoming calls while on a active call. I need internal users to see other internal users calling direct extensions.