Please add the ability to have call waiting or call queues for ALL Ring Central numbers within an account. When I am on the line and have incoming calls (to our park numbers, not my assigned ring central number) I do not get notified of the call, cannot switch to it, and cannot use the hold/call waiting feature at all. This is EXTREMELY limiting, and if we had understood this, its possible we would not have switched from vonage. This is a critical feature that I need and have been told by Ring Central staff that it is not possible at this time.

This has been "planned" for over 2 years. Can you provide a Status update?

I am a new client and just called customer service bout this same issue which does not seem to have been fix. Then I see where is was "to be fixed" four years ago!!!
What is the hold up on getting this feature added?

This was suggested 4 years ago, marked as planned 2 years ago, when will this feature be available?!?!?!

this i would like update also... this would really help in flow

Any update on this one?

@jessica Hernandez. Accidentally replied via email to public forum. Please delete prior message or remove email and phone info from the post. System has no way for me to remove.

Hi Danielle, I checked with our product manager ande was advised this should still work on Yealink hardphones.

We are experiencing issues with the phone app. My employees are not receiving alerts/notifications when there is an incoming call and they are already on the phone. They could be on the phone with a client and someone could be calling but no alert or notifications pops up, the phone does not ring alerting them of a new call incoming. Company is TransPro Logistics Inc, contact number is 586 565 1659. Email address: operations@transprologisticsinc.com. Thank you!

What happens if all monitored users are on active queue calls?

Hello, this does not help those users using the physical T46S or T54W phones. This is crucial for us to get this situated. We need our receptionist to handle more than 1 call at a time. The Intermedia company allows for multiple calls coming in to be seen with each user even with call groups assinged.

The fact this feature is not included for Essentials plans and that even when included does not beep or give some kind of notification the person can hear is Extremely disappointing. I cannot emphasize that enough. This product clearly is not designed with small businesses in mind. If it is not added soon, we will be looking into other phone providers.

I am right there with you. They also do not offer it for essentials plan so I am considering just switching companies as soon as our business starts slowing down in a few months. This is definitely not a small business friendly application.

We understand your point here Travis. We just wanted to provide some clarity on how Call Queue Pickup can work. On the hard phones, you can leave that "Ring my phone when any user I am monitoring rings" setting off, but you will only get the lamp lit when another queue call comes in; no audible indicator. We do realize that is not ideal, but wanted to share all current options!

This is so close but not quite there.This basically ignores people that use physical phones.And the option to ring if users that im monitoring rings is also close but I don���t want my phone to ring for everyone I put in HUD. Only this call queue.ThanksTravis Hill

while in a call que, I need all users to see incoming calls while on a active call. I need internal users to see other internal users calling direct extensions.

I switched from a "call queue" to a "ring group" and it seems to work like I'd want it. I've spent a lot of time searching for how to do this, came across "shared line" but never heard of "ring group" before this message. I feel like there needs to be a better small business (mom & pop) discussion, that leaves out all the features meant for bigger businesses.

This is not small business-friendly at all. We do not always have multiple employees in the office to answer phones all the time. We need to have the functionality to allow a single employee to be able to place an active call on hold so that they can answer another incoming call. Currently, this is an epic failure on your part to not have this feature already integrated. I currently use your phone system in 15 of our different small businesses across seven states and pay for 54 user accounts. I am going to have to start looking for alternative phone service providers if this feature cannot be integrated very soon.

I'm trying to replicate a 40 year old AT&T hardline system. If the first line is busy and someone calls, it'd ring over to a 2nd line. Our main secretary could put first line on hold and answer 2nd, or a second phone could pick up the 2nd caller/line. In order to have 2 physical phones, I need 2 users. I was told a "call queue" was the way to have both phones ring at once, but I'm discovering the second caller doesn't ring our main secretary's phone if they are on a line with another caller. I'm not trying to do anything fancy, just something every old-fashioned analog hard line phone at a small business would have had decades ago. How is this not possible? How has this sat for 2 and a half years?

Adding people that can pick up a call when the queue members are all on a call is not a substitute to being able to put a customer on hold, pick up an incoming call, and place them on hold to go back to the first customer. When you don't have enough people to add to the "additional pickup," the feature is useless. Many people are asking for a very simple call hold and pickup calls waiting, and it seems as though the feature you added took more time and effort than the feature people are actually asking for.