Skip to content
Share and vote for your favorite ideas here.

Settings and activity

1 result found

  1. 128 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    Danielle Zavala commented  · 

    Hello, this does not help those users using the physical T46S or T54W phones. This is crucial for us to get this situated. We need our receptionist to handle more than 1 call at a time. The Intermedia company allows for multiple calls coming in to be seen with each user even with call groups assinged.

    An error occurred while saving the comment
    Danielle Zavala commented  · 

    while in a call que, I need all users to see incoming calls while on a active call. I need internal users to see other internal users calling direct extensions.