← RingCentral Ideas

Settings and activity

29 results found

  1. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  2. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    34 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong shared this idea  · 

  3. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  5. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  6. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    22 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  7. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    28 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  8. Sync RingCentral Desktop Application With RingCX

    228 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  9. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  10. Have search option of dial group added to Ring Sense

    38 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  11. transfer

    47 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  12. Move from generic email profile to existing or new Customer Profile

    26 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  13. User greeting in RingCX Agent.

    32 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  14. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  15. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  16. Star key DTMF Processing

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  17. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  18. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  19. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 

  20. Position in Queue Announcement

    48 votes
    Implemented  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sunny Suriwong supported this idea  · 
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