Settings and activity

30 results found

1. Add a role management module for access levels in AIR / AIR PRO

   15 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 2, 2026

2. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Oct 3, 2025

3. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   45 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong shared this idea  ·  Apr 10, 2025

5. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   36 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   89 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

7. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   22 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

8. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   25 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   32 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Apr 10, 2025

10. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

11. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

12. Have search option of dial group added to Ring Sense

    40 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

13. transfer

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    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

14. Move from generic email profile to existing or new Customer Profile

    29 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

15. User greeting in RingCX Agent.

    33 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

16. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 10, 2025

17. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 4, 2025

18. Star key DTMF Processing

    4 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Apr 4, 2025

19. RingCX Digital Message Notification Improvements

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    48 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Sunny Suriwong supported this idea  ·  Mar 19, 2025

20. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Sunny Suriwong supported this idea  ·  Mar 19, 2025