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1. Ability to turn off call quality survey for agents.

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
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   Mason commented  ·  May 10, 2022  ·  Edit…  ·  Delete…

   Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.

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