Settings and activity

1 result found

1. Ability to turn off call quality survey for agents.

   40 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   An error occurred while saving the comment
   Mason commented  ·  May 10, 2022  ·  Edit…  ·  Delete…

   Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.

   Save Submitting...