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  1. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    An error occurred while saving the comment
    Mason commented  · 

    Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.