Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
Rob
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
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Brooke
commented
This survey is coming up on repeat within messenger, which blocks the view of messages. Even after survey completion, it pops right back up.
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Jerry
commented
Not having the option to turn off this survey is pretty annoying and it's like a telemarketing call that won't quit. Please don't annoy your happy customers so they give you lower survey marks.
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William
commented
Yes please, this is a complete annoyance and totally unnecessary.
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Joel
commented
Turn it off, please. It is starting to become a daily irritant for many users.
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Pete
commented
Good grief, if it was every 20th call or so, that's one thing. Every other call...give it a rest please. Personally, I don't think it's to monitor call quality - read the disclaimer, you're allowing them to review your logs for who knows what other than what they say. If it truly was for quality, there would be a 'report issue' button that you could click when you actually have an issue, not harass you every other call
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Mason
commented
Agreed. There's enough telemetry in the dashboard to know when call quality was poor and even which end of the call it came from. Wasting time between calls for a useless survey is just that, a waste of my agents time.
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Jason
commented
YES please turn that off or let us turn it off.
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Jason
commented
How do I turn off the survey after a phone call?
we're using the app version Version: 21.4.15.219 Web, 21.4.11.2039 Windows
When we finish a phone call a survey pops up
how do we turn the call quality survey off??we dont like itwe all want it offit's hurting productivity