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7 results found

  1. RCX/REX Zendesk parity

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Bill Shook shared this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Bill Shook supported this idea  · 

  3. RingCX Time Based Callback-in-Queue Offering

    39 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bill Shook supported this idea  · 

  4. Support for Locking of Workflows to Prevent Changes

    10 votes

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    Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bill Shook supported this idea  · 

  5. Wrap Time / After Contact Work

    156 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Bill Shook supported this idea  · 

  6. Callback feature: add the ability for caller to record their name/message for support call back feature

    17 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Bill Shook supported this idea  · 

  7. Option to disable all email notifications during customer implementation phase

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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