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Settings and activity

6 results found

  1. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    10 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kyle commented  · 

    In my opinion, this is needed. It should behave the same way as https://ringcx.ringcentral.com/ (web version). If we have "auto-answer" off, which we do, it should behave the same way no matter which platform we're using (web or RC app integration).

    Kyle supported this idea  · 

  2. Dashboard for agents in RingCX | Agent platform.

    42 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kyle commented  · 

    I completely agree. This needs to be a feature. Especially for remote workers. We are on a hybrid schedule and aren't in the same room to display our dashboard on a TV 3 days of a week.

    Kyle supported this idea  · 

  3. RingCX -- Ability to default "Stay On Call" either on or off

    24 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kyle supported this idea  · 

  4. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Kyle supported this idea  · 

  5. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kyle supported this idea  · 

  6. Lock down domains associated with our Company & Reporting on it

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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