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  1. RNA State Duration option

    33 votes

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    New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    LORISSA commented  · 

    We need to have customization options for RNA, this function is not applicable for all businesses.

    LORISSA supported this idea  · 

  2. Automatically set agent state back to Avaialble after RNA by timeout

    6 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    LORISSA supported this idea  · 

  3. Automatic Call Recording

    19 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    LORISSA supported this idea  ·