This should be a pretty standard feature. Call queues designed for Customer Service need to be able to transfer calls to other departments such as Sales Representatives while also retaining the originating caller ID for the forward recipient. Without it, the forward recipient has no idea who or what the incoming call entails.
Calvin
supported this idea
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This should be a pretty standard feature. Call queues designed for Customer Service need to be able to transfer calls to other departments such as Sales Representatives while also retaining the originating caller ID for the forward recipient. Without it, the forward recipient has no idea who or what the incoming call entails.