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  1. Shared SMS were multiple users can receive and send SMS on specific number

    765 votes
    161 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Josh commented  · 

    This is something we need as well. As a workaround, we have shared one logon for our whole team to use. We all text so that multiple people can monitor and text to/from. Agents can do this from the phone on their app or computer if they are using a deskphone. We are transitioning to using softphones and until their is a solution, we will use the app on our cell phones or other devices to continue to all use the same number to text to/from.