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  1. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Josh commented  · 

    This is something we need as well. As a workaround, we have shared one logon for our whole team to use. We all text so that multiple people can monitor and text to/from. Agents can do this from the phone on their app or computer if they are using a deskphone. We are transitioning to using softphones and until their is a solution, we will use the app on our cell phones or other devices to continue to all use the same number to text to/from.