Settings and activity

5 results found

1. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Rico supported this idea  ·  Jan 14, 2026

2. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

   22 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rico supported this idea  ·  Sep 30, 2025

3. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   11 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Rico supported this idea  ·  Sep 16, 2025

4. RCX - Realtime Dashboard Access

   12 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Rico supported this idea  ·  Aug 1, 2025

5. Add Rotational setup for call queue

   28 votes

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   9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rico supported this idea  ·  Jun 18, 2025