Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
Amira
shared this idea
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Aaron
commented
This should be a standard feature with Ring Central. It's a very simple feature that most phone companies offer. The calls in a queue should be able to be routed to each member in a circular fashion so that the inbound leads are evenly distributed. With the current (longest idle) option, it rewards reps who are not making as many outbound calls, by giving them the most inbound calls. Please add this feature asap.
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Mario
commented
This is very critical for inbound sales organizations who have the requirement to evenly distribute incoming lead calls.