RingCX Admin Custom Role Limitations
Description:
Currently, custom roles created by one admin cannot be viewed or modified by another admin. This creates a limitation in user management and poses a risk for future scalability and role maintenance.
Requested Enhancement:
Enable all admins to view, edit, and manage custom roles created within the account, regardless of which admin originally created them.
Darlene
shared this idea
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Jorell
commented
Please add this feature it seems so obvious.
Now I have to communicate any changes to the custom roles I create with all of my technicians.
Everyone has their own copy of the same role which is inefficient and surely will eventually lead to some misconfiguration issues.
When I search for roles, I should be able to see Global/Account-level roles which all admins can choose and assign and then my own custom roles separately, if needed.