Settings and activity

51 results found

1. Persistent Login for RingCX Salesforce Agent

   17 votes

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   Under Review  ·  3 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Karl Demagante supported this idea  ·  Mar 31, 2025

2. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Karl Demagante supported this idea  ·  Mar 31, 2025

3. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

4. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

5. Dashboard for agents and supervisors in RingCX

   74 votes

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   Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

6. Support for Locking of Workflows to Prevent Changes

   10 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

7. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

8. Easier Contact Centre Management Solution

   13 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

9. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   125 votes

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   Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Karl Demagante supported this idea  ·  Mar 31, 2025

10. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Mar 31, 2025

11. Auto answer management options separately for inbound and outbound calling

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    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Mar 31, 2025

12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    85 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Mar 31, 2025

13. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Mar 31, 2025

14. Sync RingCentral Desktop Application With RingCX

    306 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Jan 3, 2025

15. ringcx analytics restrict

    25 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Dec 17, 2024

16. Send another SMS to the same thread in RingCX.

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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17. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Aug 2, 2024

18. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Aug 2, 2024

19. Wrap Time / After Contact Work

    136 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Aug 2, 2024

20. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl Demagante supported this idea  ·  Aug 2, 2024