← RingCentral Ideas

Settings and activity

54 results found

  1. RingCX Dialer ability to merge old leads to new leads

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  2. Automated way to move a campaign from one dialgroup to another once all leads were completed

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  3. SMS Read Receipt

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Paul Vincent supported this idea  · 

  4. Report to distinguish if digital interactions were assisted via inbox or queue mode.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  5. Ability to search for contact name in Outbounds SMS (CRMs)

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  6. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  7. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  8. In Que Callbacks are treated as inbound calls, use inbound agent whisper and inbound agent script

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  9. Real Time Inbound dashboard widget - Need to include Callback request count

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  10. Inbound Queue Callback - option to record caller's name

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  11. RingCX Analytics: "Today" button in filtering time in historical reports.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  12. Customize the order of the lead details in Ringcx

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  13. Customizable Agent State in RingCX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  14. Sync RingCentral Desktop Application With RingCX

    227 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  15. Improvement with the CX queue voicemail options.

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent supported this idea  · 

  16. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  17. Send to Voicemail Queue events in RingCX, give a greeting that a voicemail left was succesful.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  18. RingCX - Ability to see customers who left a callbacks in queue

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  19. have duration for agent state and select an agent state in advance after a call.

    3 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 

  20. RingCX Agent able to do a consultation to another RingCX Queue without active call

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul Vincent shared this idea  · 
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