Settings and activity

25 results found

1. Live Transcription on RingCX

   18 votes

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   1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

   Reyann shared this idea  ·  Jul 3, 2025

2. RingCX Voice Queue Call Distribution

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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3. Add Rotational setup for call queue

   28 votes

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   8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Jun 23, 2025

4. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   27 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Jan 7, 2025

5. ringcx analytics restrict

   25 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reyann supported this idea  ·  Dec 17, 2024