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1. Enable a true DND presence sync

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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   JACKIE commented  ·  Apr 16, 2024  ·  Edit…  ·  Delete…

   Putting your physical phone in DND should sync across to the Ring Central app. Currently the system works the other way in that if you put yourself on DND through the app, it will show DND on the physical phone. It should work both ways. Not everyone uses the app and having to log into the app solely to turn on DND is cumbersome

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   JACKIE supported this idea  ·  Apr 16, 2024