Settings and activity

47 results found

1. Need the ability to prioritize voice interactions over digital

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Salvador shared this idea  ·  Jun 2, 2026

2. Improved Callback Reporting and Functionality for Early Caller Disconnects

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  May 28, 2026

3. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  May 28, 2026

4. Ability to control the start and end times for Callbacks generated from Inbound Queues

   8 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Salvador shared this idea  ·  May 28, 2026

5. Develop time zone restrictor API for system generated callbacks

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  May 26, 2026

6. Option for AI Summary that is triggered when a specific disposition is used.

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   New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Edit…  ·  Delete…  ·  Admin →
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   Salvador shared this idea  ·  May 7, 2026

7. RCX AGENT DIALPAD

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   12 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Apr 27, 2026

8. Notification for hold duration

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Apr 24, 2026

9. Need an enhancement to our call‑handling interface that adds a real‑time hold‑duration timer for agents.

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Salvador supported this idea  ·  Apr 24, 2026

10. RingCX SPOG Debugging Tool for Log Collection

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Apr 14, 2026

11. RingCX Feature Request: Historical HAR and Console Log Capture for Intermittent Issue Troubleshooting

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Mar 9, 2026

12. Caller ID Override for Callbacks in RingCX

    18 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Mar 6, 2026

13. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

    15 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Mar 5, 2026

14. Print to Fax plugin or extension for RingCentral Web Browser App.

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Mar 3, 2026

15. Push Notification

    18 votes

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    New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Mar 2, 2026

16. Preserve Caller ID When Transferring from RingCX to RingEX

    43 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Feb 27, 2026

17. Feature Request: Time Zone Configuration for RingCX

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Feb 26, 2026

18. Timezone option for Historical Reports

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Feb 26, 2026

19. prevent users from switching to DND

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Feb 11, 2026

20. Enhancement Request to show all extensions in the Corporate Directory

    18 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Salvador supported this idea  ·  Feb 4, 2026