Settings and activity
26 results found
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40 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Emily
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Emily
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Emily
supported this idea
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2 votes
An error occurred while saving the comment Emily
supported this idea
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1 voteEmily
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7 votes
This issue is a very critical for our organization and remaining in compliance. We are liable to face legal issues if our hospitals begin to find out the loop hole within the app. The extensions that have RingSense allocated to them are able to access the platform through the app bypassing the security roles and permissions that are set up within the actual website. This is allowing other employees from other hospitals to view and listen to other location calls. This is a huge risk for us. We should be able to disable to ringsense feature from the app only. Allowing only the managers that should be accessing ringsense with that account to log in via the website.
Our employees utilize the app just to access voicemails and send faxes and msgs. This controls what they can see as a technician.
The managers log in using that same exact account to the admin portal to view call logs, call recordings for coaching and reporting features. This separates the access. But having RingSense accessible through the app is a huge risk. Please disable this feature for the app or give us the ability to choose if we want them to have Ringsense access via the app or website (Possible add this to the roles and permissions within the RC admin site)