← RingCentral Ideas

Settings and activity

26 results found

  1. Customizable reports

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  2. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  3. Report Summary could have sentences with links to full messages for possibility to read details.

    2 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Emily supported this idea  · 

  4. Add a "feature request" and "report an issue" button in RingSense

    10 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  5. Ability to report and print completed evaluations.

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Emily supported this idea  · 

  6. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Emily supported this idea  · 

  7. Add Label column in Company Numbers Report detail output

    20 votes
    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Admin →
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    Emily supported this idea  · 

  8. Analytics alert when the number of calls exceed threshold

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Emily supported this idea  · 

  9. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    27 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Emily supported this idea  · 

  10. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Emily supported this idea  · 

  11. Generate a report on a date range but only on specific time of the day

    41 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Emily supported this idea  · 

  12. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Emily supported this idea  · 

  13. Call should not be detected as missed if it was answered elsewhere

    40 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Emily supported this idea  · 

  14. Ability to copy and paste custom rules for Holiday Exceptions

    1 vote
    New  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Emily shared this idea  · 

  15. Ability to remove/delete implicit teams within RIngSense

    5 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  16. Comprehensive Data Download from RingSense

    13 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  17. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  18. Searchable Call Tags in RingSense

    5 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 

  19. Automated reports for RingSense managers

    31 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    An error occurred while saving the comment
    Emily commented  · 

    Our Regional directors would like to have the ability to receive automated reports that show negative metrics and trackers that are being tagged with URL links that direct them to the call. The reports should include the total calls per location or extension and the percentage of how many of those calls were tagged by the trackers.

    Our biggest trackers are Competitor Mentions and Gatekeeping

    They want to have a visual of how many calls are being tagged and why.

    Emily supported this idea  · 

  20. RingSense Dashboard based landing page to drive adoption and insight

    56 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Emily supported this idea  · 
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