Settings and activity

26 results found

1. Customizable reports

   8 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

2. Report for overall AI Score out of a sum of calls/time period

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

3. Report Summary could have sentences with links to full messages for possibility to read details.

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

4. Add a "feature request" and "report an issue" button in RingSense

   10 votes

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

5. Ability to report and print completed evaluations.

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

6. RingSense QM Report - Interaction Arrival AI Analytics

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   16 votes

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

7. Add Label column in Company Numbers Report detail output

   15 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

8. Analytics alert when the number of calls exceed threshold

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

9. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   24 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Emily supported this idea  ·  Dec 9, 2024

10. Missed calls to queue showing up as "Answered Elsewhere"

    32 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Dec 9, 2024

11. Generate a report on a date range but only on specific time of the day

    38 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Dec 9, 2024

12. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Dec 9, 2024

13. Call should not be detected as missed if it was answered elsewhere

    18 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Dec 9, 2024

14. Ability to copy and paste custom rules for Holiday Exceptions

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    1 vote

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Emily shared this idea  ·  Nov 27, 2024

15. Ability to remove/delete implicit teams within RIngSense

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Nov 27, 2024

16. Comprehensive Data Download from RingSense

    6 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Nov 27, 2024

17. Ring Sense API Access

    20 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Emily supported this idea  ·  Nov 27, 2024

18. Searchable Call Tags in RingSense

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Nov 27, 2024

19. Automated reports for RingSense managers

    30 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Emily commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

    Our Regional directors would like to have the ability to receive automated reports that show negative metrics and trackers that are being tagged with URL links that direct them to the call. The reports should include the total calls per location or extension and the percentage of how many of those calls were tagged by the trackers.

    Our biggest trackers are Competitor Mentions and Gatekeeping

    They want to have a visual of how many calls are being tagged and why.

    Save Submitting...
    Emily supported this idea  ·  Nov 27, 2024

20. Adding RingSense Dashboard to drive adoption and insight

    53 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Emily supported this idea  ·  Nov 27, 2024