← RingCentral Ideas

Settings and activity

3 results found

  1. call offers for the longest wait time

    135 votes
    New  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Norman commented  · 

    assumed, this was the case. I'm surprised this isn't default. ensures true distribution

    Norman supported this idea  · 

  2. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Norman supported this idea  · 

  3. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Norman commented  · 

    this is typically a standard feature in a CC environment, so it will enable us to stay on par with standard supervisor functionality.

    Norman supported this idea  ·