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  1. call offers for the longest wait time

    196 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Norman commented  · 

    assumed, this was the case. I'm surprised this isn't default. ensures true distribution

    Norman supported this idea  · 

  2. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Norman supported this idea  · 

  3. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Norman commented  · 

    this is typically a standard feature in a CC environment, so it will enable us to stay on par with standard supervisor functionality.

    Norman supported this idea  ·