The description would be better if: Outside caller hears initial message they are being recorded and when transfered to someone else internally, the person doing the transfer should NOT hear another recording (I'm told this is the way it works because every line is being recorded). The customer experience is that the initial message is 9 seconds then when being transfered internally, another 9 seconds (at a minimum) transpires.... 18 seconds minimum before the caller speaks to the person they initally called. I am in the process of searching for another vendor who can handle this effort.
Mike
supported this idea
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The description would be better if: Outside caller hears initial message they are being recorded and when transfered to someone else internally, the person doing the transfer should NOT hear another recording (I'm told this is the way it works because every line is being recorded). The customer experience is that the initial message is 9 seconds then when being transfered internally, another 9 seconds (at a minimum) transpires.... 18 seconds minimum before the caller speaks to the person they initally called. I am in the process of searching for another vendor who can handle this effort.