Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
Joedennell
shared this idea
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Mike
commented
The description would be better if: Outside caller hears initial message they are being recorded and when transfered to someone else internally, the person doing the transfer should NOT hear another recording (I'm told this is the way it works because every line is being recorded). The customer experience is that the initial message is 9 seconds then when being transfered internally, another 9 seconds (at a minimum) transpires.... 18 seconds minimum before the caller speaks to the person they initally called. I am in the process of searching for another vendor who can handle this effort.
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Kim
commented
We need this asap, it is taking to long to warm transfer our clients to our accountants. The accountant receives our recording and then we talk, then I transfer client and they get now a recording from client. We usually do warm transfer as the accountant wants to talk between the call sometimes. Please help and do this asap. For both phone and app users.
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Erica
commented
Some clients are bothered by the recording announcement "this call is recorded" at the beginning of the call, which disrupts the introductory conversation.
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Lara
commented
Option to disable internal call recording announcement