Settings and activity

8 results found

1. Wrap Time / After Contact Work

   42 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

2. OFCOM compliant Proactive and Predictive Dialler

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   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

3. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

4. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

5. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Remi supported this idea  ·  Sep 3, 2024

6. WCAG (Web Content Accessibility Guidelines)

   35 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

7. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 3, 2024

8. dashboards data refresh time

   44 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

   A true real time (1second max refresh time) has been requested by some customers during Sales cycles.

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   Remi supported this idea  ·  Jul 9, 2024