← RingCentral Ideas

Settings and activity

8 results found

  1. Wrap Time / After Contact Work

    47 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  2. OFCOM compliant Proactive and Predictive Dialler

    21 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  3. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  4. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  5. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Remi supported this idea  · 

  6. WCAG (Web Content Accessibility Guidelines)

    38 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  7. Enhance Agent States

    49 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  8. dashboards data refresh time

    56 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Remi commented  · 

    A true real time (1second max refresh time) has been requested by some customers during Sales cycles.

    Remi supported this idea  ·