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← RingCentral Ideas

Settings and activity

6 results found

  1. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Logan supported this idea  · 

  2. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Logan supported this idea  · 

  3. Ability to cancel or extend after call wrap

    36 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Logan supported this idea  · 

  4. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Logan supported this idea  · 

  5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    13 votes

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    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Logan commented  · 

    We have our phone agents taking calls on Ring CX and have to transfer some calls to our EX users.

    There is nothing worst than the executive telling you to send someone to their voicemail because they are about to be in a meeting, but you can't send them directly to voicemail, and the exec doesn't understand the functionality isn't there, since it's been there for every other call provider since the 80s.

    Logan supported this idea  · 

  6. Inqueue Callback: Changing Number Confirmation Prompt

    34 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Logan supported this idea  ·