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  1. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    IT commented  · 

    This would solve a lot of problems and would provide the information for one call under one log with all its routings. Currently, RingCentral does not offer this feature and the logs are generated separately in a haywire manner.

    IT supported this idea  · 

  2. custom role for a user to access a specific site only

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    IT supported this idea  · 
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    IT commented  · 

    Team, I would like to separate few of the phone numbers (MVP, Virtual, Tollfree) so the particular extension couldn't able to find those phone numbers in the calls logs and recording to audit

    It should be completely separated from few of the users to audit, meaning we have to limit the access for the user extension with the custom rights.

  3. Caller ID name should be visible for Toll Free

    137 votes

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    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    IT commented  · 

    Why we are unable to update the Caller id number to the tollfree number as this is a feasible solution to update
    as this is being used by other VoIP service providers

    IT supported this idea  ·