This should be a standard feature with Ring Central. It's a very simple feature that most phone companies offer. The calls in a queue should be able to be routed to each member in a circular fashion so that the inbound leads are evenly distributed. With the current (longest idle) option, it rewards reps who are not making as many outbound calls, by giving them the most inbound calls. Please add this feature asap.
Aaron
supported this idea
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This should be a standard feature with Ring Central. It's a very simple feature that most phone companies offer. The calls in a queue should be able to be routed to each member in a circular fashion so that the inbound leads are evenly distributed. With the current (longest idle) option, it rewards reps who are not making as many outbound calls, by giving them the most inbound calls. Please add this feature asap.