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  1. More options for how Quality of Service reports are calculated.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Dayton shared this idea  · 

  2. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    24 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dayton supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dayton supported this idea  ·