More options for how Quality of Service reports are calculated.
Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.
Dayton
shared this idea
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JT
commented
Companies need to be able to understand the volume/ workload associated with faxes to individual lines as well as company lines. Adding a report to Business analytics or Productivity reports to show number of faxes received by a line including the company line accomplishes this. This could look similar to the productivity by queues report.
Additionally when looking at volume or quality being able to show the size of the fax, number of pages, kb/mb, etc helps to show size of the file being transmitted or the associated workload to teams.