Settings and activity

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1. Call waiting / Busy

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

   Michael supported this idea  ·  Jan 10, 2025
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   Michael commented  ·  Jan 10, 2025  ·  Edit…  ·  Delete…

   Same problem here, a "call forwarding on busy" feature is completely missing.
   If an extension is already in an active call and a second call comes in to that extension, we want to forward this call to another extension or a call queue.

   There are other requests like this, but the solution is a bad joke:
   https://community.ringcentral.com/ringex-phone-sms-fax-6/forwarding-to-a-call-queue-when-busy-9630
   Nobody will swap to DnD manually while he is on a call :-(

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