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Call waiting / Busy

A forwarding under "If no one answers" does not work, but you get a busy signal.

SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external

43 votes

Peter shared this idea · Feb 15, 2024 · Report… · Admin →

Needs More Information ·

AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded · Oct 29, 2024

Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

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Michael commented · January 10, 2025 5:09 AM · Report

Same problem here, a "call forwarding on busy" feature is completely missing.
If an extension is already in an active call and a second call comes in to that extension, we want to forward this call to another extension or a call queue.

There are other requests like this, but the solution is a bad joke:
https://community.ringcentral.com/ringex-phone-sms-fax-6/forwarding-to-a-call-queue-when-busy-9630
Nobody will swap to DnD manually while he is on a call :-(

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