Settings and activity

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1. 'Voice Transcription' reports available for prior dates.

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Vincent shared this idea  ·  Jul 12, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   685 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Jul 12, 2024

3. Performance report align with user call logs

   104 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Vincent supported this idea  ·  Jul 12, 2024