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  1. 'Voice Transcription' reports available for prior dates.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vincent shared this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Vincent supported this idea  · 

  3. Performance report align with user call logs

    37 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Vincent supported this idea  ·