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1. Disable accept queue call slide bar on some agents

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

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   Kirsten commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   There are other features available that allow team members to prevent themselves from receiving queue calls (DND / Busy) based on circumstances/approvals. Individual Users in a queue should not be able to remove themselves from queue calls - that should be left up to the managers.

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   Kirsten supported this idea  ·  Aug 5, 2025