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Disable accept queue call slide bar on some agents

customer just wants to disable accept call queue slide bar on a user by user basis.

29 votes
Michael shared this idea  ·   ·  Report…  ·  Admin →
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  • Fabian commented  ·   ·  Report

    How can this still be under review? It has been 16 month now and the feature is still wrecking havoc in my organization. At least give us the option to turn on or off the feature in the admin portal, so each and every user does not have to be touched individually. End user should not have the option to change critical features from the app, and we should have the option to enable and disable them from admin portal for any feature implemented in the app.

  • Kirsten commented  ·   ·  Report

    There are other features available that allow team members to prevent themselves from receiving queue calls (DND / Busy) based on circumstances/approvals. Individual Users in a queue should not be able to remove themselves from queue calls - that should be left up to the managers.

  • Len commented  ·   ·  Report

    this should be remove or disabled ; it does not help at all

  • Ryan commented  ·   ·  Report

    This is desperately needed.

  • James commented  ·   ·  Report

    I have a 26 agent account, and I need the ability to leave all of them on in the call queue without their ability to remove themselves. That way the calls can properly send in a rotating manner.