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7 results found

  1. RingCX unmute author

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    April commented  · 

    Mute author should be treated like DNC so we can track them for compliance as well as scan for accuracy in one place.

    April supported this idea  · 

  2. call offers for the longest wait time

    220 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    April supported this idea  · 

  3. Allow users to speak their name into every callback

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    April supported this idea  · 

  4. Thumbs up on agent assist suggestions

    3 votes

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    April supported this idea  · 

  5. IVA Custom Role Toggle

    3 votes

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    April supported this idea  · 

  6. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    April supported this idea  · 

  7. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    April supported this idea  ·