Settings and activity

4 results found

1. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Aaron commented  ·  Dec 12, 2024  ·  Edit…  ·  Delete…

   Yes, this is critical for us as well. We use SMS to communicate with our customers just as we use phone calls.

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   Aaron supported this idea  ·  Dec 12, 2024

2. Add SMS metrics to analytics reports

   23 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Aaron commented  ·  Dec 12, 2024  ·  Edit…  ·  Delete…

   Agreed - this is critical to our business.

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   Aaron supported this idea  ·  Dec 12, 2024

3. Analytics regarding Text Messaging/SMS

   40 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Aaron commented  ·  Dec 12, 2024  ·  Edit…  ·  Delete…

   SMS messaging is a critical aspect of our communication with customers. We absolutely need analytics/metrics on this data.

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   Aaron supported this idea  ·  Dec 12, 2024

4. Support Google Shared Drives with Archiver

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  Sep 6, 2024